Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with Naesknots, located in Queensland, Australia. By purchasing from us, you agree to the terms outlined below.

1. Processing Time

  • All crochet items are handmade.

  • Ready-made items are usually shipped within 3–5 business days after payment is received.

  • Custom orders may require additional time, and an estimated completion timeframe will be provided before purchase. Please allow for 7-14 Business days. 

2. Shipping Methods & Delivery

  • Orders are shipped from Queensland, Australia using Australia Post (standard or express options).

  • Delivery times vary depending on your location:

    • Within Queensland: 2–6 business days (standard), 1–3 business days (express).

    • Interstate (Australia-wide): 3–10 business days (standard), 2–5 business days (express).

    • International: Delivery times vary by destination; delays may occur due to customs or postal services.

3. Shipping Costs

  • Shipping costs are calculated at checkout and are the responsibility of the buyer unless otherwise stated.

  • Free local pickup may be available from Biggenden, QLD by arrangement.

4. Tracking & Insurance

  • All parcels include a tracking number, which will be provided once your order has been shipped.

  • Insurance is available upon request at an additional cost.

  • We are not responsible for lost, stolen, or delayed parcels once they have been lodged with Australia Post.

5. Incorrect Address

  • Please ensure your shipping details are correct at checkout.

  • We are not responsible for parcels sent to the wrong address due to customer error. If a parcel is returned to us, the customer will be responsible for reshipping costs.

6. International Orders

  • Buyers are responsible for any customs duties, taxes, or import fees charged by their country.

  • We cannot guarantee delivery times for international orders due to customs processing and postal delays.

7. Damaged Items

  • We carefully package all crochet items; however, if your order arrives damaged, please contact us within 3 business days of delivery with clear photos so we can assist you.

8. Contact

If you have any questions about shipping, please contact us at:
Naesknots
naesknots@outlook.com